Comprehensive assessment of your agency to identify areas for improvement and uncover new opportunities. The goal is to fine-tune the business for optimal performance, profitability, and sustainability in a constantly evolving marketplace.

This evaluation will focus of the following key areas & strategies that are key to sustainability

1. Revenue Streams
2. Cost Controls
3. Operating Efficiency
4. Technology Utilization
5. Risk Mitigation
6. Industry Partnerships
7. Client Relationships

• Revenue Streams:
  • Maximizing revenue streams is vital for stability and sustained growth. We must look for every opportunity that is available to capitalize on. Below is a list of recommended strategies to increase revenue.
    • Market share of current client’s business.  How can we gain more?
    • Broaden complimentary services.  What else can we do for our client?
    • Expand geographic areas of service.
    • Joint Ventures. Create captive business.
• Cost Controls:
  • Managing your P & L is crucial for understanding the financial performance of your business. How to effectively manage your P & L.
    • Understand the Structure
      • Define key categories and measurables
        • COGS, Gross Margin, Operating Expenses, Net Income
    • Conduct Regular Financial Reviews
      • Weekly, Monthly, Quarterly
      • Identify variances and areas to improve bottom line
    • Analyze Cost of Goods Sold (COGS)
      • Review by category and vendor
      • Track variances and identify areas for improvement
    • Control Operating Expenses
      • Monitor forecasted -vs- actual
      • Mandatory -vs- Discretionary

• Operating Efficiency:
  • Areas to streamline processes and eliminate unnecessary and redundancy     
    • Analyze important / not important & urgent / not urgent tasks
  • Optimize Employee Utilization
    • Productivity metrics
  • Process Automation
    • Eliminate manual processes
    • Use of AI technology
  • Performance Metrics
    • KPI’s 
    • Speed, consistency, and quality of execution
• Technology Utilization:
  • Maximize use of title production system
    • System driven workflows, employee work queues
    • Exception handling
  • Third party applications
    • AI, Wire fraud, Rate calculators, escrow reconciliation
      • eRecording, post-closing, bank integrations
• Risk Mitigation:
  • Information Security Policies
  • Digital Earnest Money, Wire Transfer Protocols, Positive Pay, ACH Blocks,

Multi Factor Authentications

• Insurance Coverages
  • Are you adequately covered?
• Insulation from title claims

Search, Commitment, and Curative 

• Industry Partnerships:
  • Partners -vs- Vendors
  • Why are they important?
    • Value added services, cost efficiency, quality, scalability, expertise
  • How do we manage & measure the value of these relationships
• Client Experience:
  • Have you identified who all of your client stakeholders are?
  • Satisfied -vs Loyal Customers
  • Do you have the right tools and oversight to measure success
    • Key touchpoints from order entry to policy issued
    • How is this measured, validated and presented